Looking at it
Assessment and diagnosis are free, whether or not you go ahead with the repair.
Payments
Pay when it is fixed
No deposit to get a quote, no charge for the assessment, and nothing to pay until the repair is done and you have seen the device working. Here is exactly how it runs.
FreeAssessment & quote
On collectionWhen you pay
No fixNo fee
No surprises at the counter
The thing people worry about with repairs is the bill going up while the device is out of their hands. So we do it the other way round: you get a fixed quote before any work starts, and that is the number you pay.
If we open a device and find something the quote did not cover — board damage behind a screen, corrosion under a port — we stop and ring you. You decide whether to go ahead at the revised price or take the device back as it is. We never just carry on and add it to the bill.
And if we cannot fix it, you do not pay for the attempt. The assessment was free and it stays free.
Ways to pay
- EFTPOS and debit card in store
- Credit card in store
- Cash
- Bank transfer on request
- Interest-free instalment options — ask in store
- Business invoicing for commercial customers
- Work and Income payment cards and direct payment
Keep your receipt. It is your proof of the 3-month warranty on both the part we fitted and the workmanship, and it is the quickest way for us to look up exactly what was done if you ever bring the device back.
What you are never charged for
A quote
Free and written where you need it — including quotes for Work and Income applications.
A repair that did not work
No fix, no fee. If we cannot solve it, you are not paying for the time we spent trying.
Warranty work
If a part we fitted fails inside 3 months, sorting it out is on us.
How it works
How the money side works
Free assessment
We open the device and find the real fault. This costs nothing and commits you to nothing.
Fixed quote
A clear price for parts and labour, before any work begins. You decide whether to go ahead.
We repair it
If anything unexpected turns up, we stop and call you rather than pressing on and adding to the bill.
Pay on collection
You see the device working, then you pay. Receipt issued, warranty starts from that date.
~30 minutes
Most screen and battery repairs
3-month warranty
Parts and workmanship
No appointment
Walk in during opening hours
Quality parts
Honest, up-front pricing
FAQ
Common questions
When do I pay for a repair?
On collection, once the repair is done and you have seen the device working. The only exception is a part we have to order specially for an unusual model, where we may ask for the part cost up front.
Do I pay anything for the assessment?
No. Assessment is free and the quote is free. You only pay if you approve the repair and we complete it.
Can I pay in instalments?
We offer interest-free instalment options in store. Ask us when you drop the device off and we will confirm what is available for the repair you need.
Can you invoice my business?
Yes. We can invoice the business rather than take payment at the counter, so whoever drops the device off does not need a company card. See our business repair page.
What about Work and Income payments?
Work and Income will usually either pay us directly or issue you a payment card. Bring whatever paperwork they give you and we will work with it — see our WINZ quotes page.
Do I get a receipt?
Always, and keep it. Your receipt is your proof of the 3-month warranty on the parts and the workmanship.
Want a price first?
Call 027-827-0002 with your model and the fault, or bring it into 8/9 Fairwater Road, Warkworth for a free assessment and a fixed quote.